UMA is a cutting-edge workplace technology platform, harmonizing various tools like Office365 and Google Workspace to streamline workplace collaboration and resource management. Through integrated data insights, UMA elevates the overall employee experience.
On the heels of contributing to the design evolution of UMA's MVP mobile app, my next venture was leading the design and development of a web application geared towards the management of spaces and devices in smart buildings. This app aimed at providing an all-encompassing solution for monitoring, controlling, and optimizing various building aspects. Simultaneously, this web application shared crucial features with the mobile app, ensuring consistent functionality across different platforms.
The challenge was to design a web application that enables facility managers to monitor and control the usage and status of spaces, devices, and resources in a smart building. The solution must also facilitate the efficient scheduling of rooms and other shared facilities, integrate seamlessly with the IoT ecosystem of the building, and offer insights to help enhance operational efficiency and resource management.
I adopted the Double Diamond design process, a holistic approach that championed both expansive and critical thinking. This process was instrumental in helping us to explore all potential features and considerations ('Discover' and 'Develop' phases), and subsequently to refine and focus the solution ('Define' and 'Deliver' phases). This design process guided us in addressing all critical requirements - from space monitoring to device control. With iterative testing and refining at each stage, we aimed to deliver a solution that met the needs of facility managers in a smart building context.
To gather insight on the challenges faced by facility managers in managing spaces and devices in smart buildings, we conducted interviews and focus groups. Key questions included:
These inquiries helped us gain valuable insights into the pain points and challenges experienced by facility managers, enabling us to design a solution that addressed these issues effectively.